THE UNTOUCHABLES GROUP

Welcome. We are citizens dedicated to ending the tyranny of corruption in American politics. To join call 609-921-0253 or send an e-mail to cyberesquire@aol.com. To contribute: send a check to "The Untouchables Group, 66 Witherspoon Street, Suite 414, Princeton, NJ 08542" To pay by credit or debit card, go to PayPal and click "send money" and send to cyberesquire@aol.com. Contributors sending $15 or more receive "Shakedown: The Fleecing of The Garden State" the classic book on NJ corruption.

Name:
Location: United States

The New York Times call Carl Mayer: "A populist crusader and ... a maverick lawyer." New York Times, October 15, 2004.

Wednesday, May 17, 2006

HERE IS HOW TO JOIN OUR LAWSUIT

Thank you. We have been deluged with calls and emails from around the country from people supporting our lawsuit against the phone companies. Virtually every one of the hundreds and hundreds of call and emails have been positive and people from over 30 states have signed up to join our lawsuit.

If you want to join, do the following:

Send you name, address, email and phone numbers and your phone company to our email address at:

elizarnone@comcast.net

State specifically that you want to be a plaintiff and that you want us to represent you. ALSO, VERY IMPORTANT, INDICATE WHEN YOU BEGAN YOUR SERVICE AND WHEN IT WAS TERMINATED, IF TERMINATED.

Remember, these cases take a long time, but we are determined to fight the most extensive invasion of civil liberties in our country and with your help we will prevail. Please be patient as we are deluged with great folks like you offering to help. If you email rather than call it will help us manage the case more effectively.

Plaintiffs have no expenses; the lawyers bear the cost of this lawsuit.

Thanks. Yours, in the fight.

Carl J. Mayer

27 Comments:

Blogger gleehorse said...

Any out of pocket expenses?

Glad someone is doing this!

Dawn

7:22 AM  
Anonymous Anonymous said...

Thanks Carl~

BTW...people have to add
'.com' to the email address
you've listed...

6:18 AM  
Blogger disestablishingpuritanism said...

Carl,

I'm a big fan of Alan Colmes. We are liberals and I've called the show a few times. After listening to your complaints about customer service from Verizon, I wear the platform shoes to give you the inside scoop.

Verizon Wireless, as you well know, has outsourced a majority of its call centers. I work at one and feel coerced to say whatever VZW wants. Before, I worked as a journalist (my true passion) before the publication gave me a kick in the ass and said goodbye. The state of Georgia is a "Right to hire, right to fire state." My girlfriend is an attorney and we both agree this needs to change. But, back to the call center environment.
Naturally, VZW provides a script. I've voiced my concerns to management on numerous occasions why they haven't aggressively attempted to negotiate some of the terms and conditions (like their contract states for customers) to VZW. I know this is long-winded but bear with me.

First, VZW wants "first call resolution." If a customer calls the first time, they don't want the customer to call back again. They see it as a failure for not resolving an issue. This is just terrible foresight on their part. A customer might have multiple reasons for calling back again and should be encouraged to do so.

Second, we are required to use two redundant and ridiculous closing questions, "Have I resolved all your questions and concerns for today?" "Is there anything else I can do to assist you today?" Tactfully, I use one in the middle of the call and wait to use the other at the end.

The biggest kicker is how lowly paid customer service representatives are, particularly, in these outsourced call centers. Whenever you call VZW again and present a valid argument a customer service rep can't answer, you might encounter the following:
1.) A long hold time because the outsource center fails to provide thorough training. Basically, the near illiterate managers on the project should always know more than you. It's a shoot first and ask questions rarely operation. Team managers are lazy, don't take calls, hand them over to floor leaders (who know about as much as the average joe), and typically, mislead the customer to just get them off the line. I'm guilty as well when I have a rude asshole on the other line, but when asked about the USA Today article, I encourage them to ask their elected officials how they feel about the NSA wiretapping.

2.) It's ironic how Verizon merged with MCI but when it comes to customer service, everything is broken up and departmentalized. For example, I have a lot of compassion for low-income individuals who call and say they can't afford to make a payment until they receive their next paycheck. If it's after eight days, I have to transfer the call to our friendly financial services department. The client wants you to check back with the customer every two minutes. Impossible. Why? The friendly, willing representative in financial services is avoiding handling the issue. Just to top it off, this department's superviser tapped into a conversation when his subordinate refused to take the call. Instead of reprimanding her, his actions led to having me receive a documented consultation on my record. Employees at this call center can appeal this action. I did and specifically stated, "If problems like this persist, I will seek legal consultation to resolve them."

I hope this provides you with possibly a little more insight next time you call about an issue with Verizon. The main reason I'm writing you pertains to the "Right to hire, right to fire law." If enough individuals presented a case disputing this law, could it be overturned? Sixty percent of employed Georgians earn $20,000 per year or less. That's ridiculous. If the law can't be overturned, what would be some sound arguments to present to a judge on this law?

Thank you for your service and I'm confident this could become a precedent case. I seek your feedback at your earliest convenience. Take care and continue fighting the just fight.

9:23 AM  
Blogger The Untouchables said...

there are no out of pocket expenses for plaintiffs; the lawyers bear the cost of the suit.

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